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Job Title
L1 Technical Support EngineerEmployment Type
Full TimeExperience
3 to 5 yearsSalary
NegotiableJob Published
15 April 2026Job Reference No.
4276774450Job Description
Basic Responsibilities:
- Day to day End-User Computing (EUC) support
- Troubleshooting hardware and software issues for users
- Assisting users with IT-related queries
- Install & configure new hardware (PCs, laptops, printers, monitors, peripherals)
- Diagnose & repair faults (Hardware failures, component replacements)
- Install & support software (Windows, Office, business applications)
- Troubleshoot incidents (Resolve tickets within SLA)
- Basic network support (LAN, Wi-Fi, IP issues, connectivity)
- Maintain documentation (Update tickets, asset registers, notes)
- Perform preventative maintenance (Updates, system checks, optimisation)
- Escalate & coordinate issues (Work with senior teams and vendors)
Education:
- A+/ N+ or related IT technical certification
- 3- 5 years’ experience
Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.
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